Please beware that your order may be subject to local duties and taxes

Canada: Shipping fees are dependent on the weight and items of your order. Ranging from $2.99 to $11.99. Please note, regular lettermail does not include tracking. We strongly recommend adding the option of tracked lettermail for $11.99.

ALL Barrettes/Hair Clips will ship as a package to prevent shipping damage.

 Orders above $100 will ship for FREE (tracking included) with Purolator, GLS, ICS, Canada Post or UPS.

The option to upgrade shipping is available at checkout.

USA: We use a calculated shipping app to estimate your fee.

International: Shipping calculated at checkout.

Lost Package? 

Standard Tracked Shipping
If you believe your package may be lost, we ask that you wait 4 weeks for domestic orders and 6 weeks for international orders before we can consider a replacement.

Oversized Lettermail (Untracked)
Orders shipped by Oversized Lettermail do not include tracking. As a result, we are unable to offer refunds or replacements for lost packages. For added peace of mind, we highly recommend selecting Standard Tracked Shipping at checkout.

 

Wrong Address

ElleaShop does not take responsibility for a misspelled address. Please carefully review your details before placing your order. If you notice you entered your address incorrectly, reach out to our team as quickly as possible and we will happily modify it if the order hasn't been completed yet. 

 

Return / Damage / Exchange Policy

Each ElleaShop accessory is thoughtfully handmade and carefully inspected before shipping. If you notice an issue with your item, we’re always happy to help 💕

• If your accessory arrives damaged, please contact us within 48 hours of delivery with clear photos of the item so we can properly assess the situation.
• For hygiene reasons, we are unable to accept returns or exchanges on accessories.
• If an item shows a craftsmanship defect, we will gladly offer an exchange when reported within 30 days of purchase, once the issue has been reviewed and approved.
• Please note that normal wear and tear can occur over time, especially with delicate fabrics like satin, which are selected for their gentle, hair-friendly qualities. For this reason, concerns reported beyond 30 days are considered natural wear and are not eligible for exchange.

Thank you for your understanding and for supporting our small business. Each request is reviewed with care and fairness.

 

!Please do not leave any children unattended with our products!