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Our Policies

International Orders

Please beware that your order may be subject to local duties and taxes

Our Shipping Policies for Domestic Orders 

Canada: Shipping fees are dependent on the weight and items of your order. Ranging from $4.99 to $9.99. Please note, regular lettermail does not include tracking. We strongly recommend adding the option of tracked lettermail for $9.99.

ALL Barrettes/Hair Clips will ship as a package to prevent shipping damage.

 Orders above $75 will ship for FREE (tracking included) with Purolator, Canada Post or UPS.

The option to upgrade shipping is available at checkout.

USA: We use a calculated shipping app to estimate your fee.
Orders above $75 CAD will ship for FREE (tracking included)

International: Shipping calculated at checkout.

Lost Package? 

Unfortunately, shipping times vary and are unpredictable. We have no control over where your package is located.

If you feel like your package is lost, our policy is to wait 4 weeks (domestic) and 6 weeks (international) before we consider a replacement order.


Wrong Address

ElleaShop does not take responsibility for a misspelled address. Please carefully review your details before placing your order. If you notice you entered your address incorrectly, reach out to our team as quickly as possible and we will happily modify it if the order hasn't been completed yet. 


Return Policy

If your accessory from ElleaShop somehow has any damage due to craftsmanship, we will happily replace your item.


!Please do not leave any children unattended with our products!


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